Thou Shalt Use the Internet Despite Obvious Flaws


The 90s’ were almost 2 years ago but it felt like such a different time.  Technology improves so much so fast that a movie about the 2008 financial disaster can appear obsolete with the technology used in the movie.  “He used a flip phone to inform his boss about the stock prices?  Pfft, they are so last decade…”  The 90s’ was more hilarious though.  They clearly had no idea how the Internet worked and their imagination about how the Internet worked is hilarious in hindsight.  Watch how Jurassic Park simplified hacking to just dragging a mouse over pretty visuals or that NCIS episode where two people used the same keyboard to type.  Yes, two people typed on the same keyboard…  I mean…  What?  How?  What?

Nonetheless, the Internet has since become a daily staple.  It is almost impossible to do anything without it now, including finding references to movies that used the Internet in a dumb manner.  And although technically we can communicate and purchase items without the Internet, the Internet makes things faster or it gives you more information.  So in a way, it has also enhanced the way you do things that on paper don’t require the Internet.  You can start a fire but this YouTuber and expert outdoorsman can teach you how to start one faster and more effectively.

And according to an article on The B-Side, we are growing dependent on the Internet.  The article titled “Malaysians shop online more than ever especially during office hours” goes into detail about how Malaysians are unfazed by the slumming economy when it comes to shopping online.  They love using it so much they use it during office hours.  As somebody who witnesses deliveries to the office firsthand, I have no qualms about that statement.

The article uses iPay88 as a data reference.  Their payment gateway systems showed a substantial increase of 161% in online transactions.  And sure, I have been guilty of it.  But in my defense, it’s so convenient.  I’m at the office.  I’m out of mobile credit.  I have no idea which stores sell top-up and which don’t.  Hell, I’ll just go to the website and spend RM 10.  And ta-dah, I can call home and say I won’t be back for dinner.  Actually, I could have used the office’s direct line.


However, it also extends to items you don’t expect.  If I want to buy fresh grocery goods, I would value freshness over convenience.  However, nobody is like me apparently.  According to data provided by Kantar Worldpanel, internet purchasing of Fast-Moving Consumer Goods (FMCG) has grown exponentially over the past 2 years.  It grew 132% at this time last year and it still grew at 81% this year.

Needless to say, the trend seems to be switching online.  For now.  You see, all these rises in Internet sales are because nobody saw them coming.  They are old-fashioned phenomena.  But, the way to combat phenomena is to do research and research will curb the Internet’s growth in the future.  You see, while some get on with the times, some are trying to restrict that change.  One of the ways of restricting that change is emphasizing the obvious flaws of buying online.  “You can’t try the dress on.  You need to be absolutely sure of your size before you key in your credit card details.”  Another way is to enforce policies.

There are no big implementations in Malaysia so far but in Australia, shoppers are about to suffer a 10% price hike on online goods.  It’s all detailed in The New Daily’s article, “Delay the online shopping tax, Senate committee to urge government”.  This is a policy used to protect local businesses so you understand the reason for it.  However, the tax was proposed when the Australian Dollar was more valuable than the American Dollar and so American goods seemed cheaper.  But now, the tables have turned and the issue is not very urgent.  But in the future, should the market conditions change again, you will see this attempt to disrupt online businesses again.

Optimists and skeptics of online shopping exist.  We won’t know for sure until we actually experience it.  It could be as revolutionary as the Internet or it could dwindle and fall away like the Apple Newton.  The important thing is to be prepared for both because we can never know.  And if we smart alecks think we know for sure, there’s a chance we’ll end up looking like fools typing on the same keyboard.  Like honestly, how does that work?!

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Fun Fact!

Fun Fact!

Did you know that Malaysians are shopping less over the weekdays but more over weekends? Drugs & Beauty Store however, was an exception to this trend. Find out more behavioral changes of Malaysians and get your full report by emailing directly to Malaysia@Kantarworldpanel.com.

Source: Kantar Worldpanel Malaysia